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Sample items below:
Resort Report
Comprehensive Evaluation for Resorts and Hotels
Property Name: ______________________________
Location: ______________________________
Evaluation Date: ______________________________
Evaluator Name: ______________________________
Categories and Evaluation
1. Check-In Experience
Smoothness of the Process: Was the check-in process efficient and error-free? (Yes/No)
Speed: Was the check-in completed within a reasonable timeframe? (Rating: 1–5)
Accuracy: Were billing details and booking information correct? (Yes/No)
Front Desk Staff:
Pleasant and welcoming? (Yes/No)
Knowledgeable about the property? (Yes/No)
Information Provided:
Property map and hours for amenities (e.g., pool, spa, gym)? (Yes/No)
Wi-Fi codes and access instructions? (Yes/No)
Checkout process and times explained? (Yes/No)
Concierge QR code usage for local activities explained? (Yes/No)
2. Arrival and Valet Service
Valet Service (if available):
Was valet service available and efficient? (Yes/No)
Were staff courteous and professional? (Yes/No)
Parking Availability:
Was ample parking available for guests? (Yes/No)
Was the parking area clean and well-lit? (Yes/No)
3. Rooms
Cleanliness:
Was the room clean and up to guest standards? (Rating: 1–5)
Were linens and towels fresh and sufficient? (Yes/No)
Room Features:
Were all features and amenities functioning correctly (e.g., TV, lights, AC)? (Yes/No)
Was the room well-stocked (e.g., toiletries, coffee/tea)? (Yes/No)
Comfort:
Was the bed comfortable, and was the room quiet? (Rating: 1–5)
4. Property Grounds
Cleanliness:
Were the grounds well-maintained? (Yes/No)
Were common areas (e.g., lobby, hallways) clean and inviting? (Yes/No)
Amenities:
Was the pool/spa area clean and in working order? (Yes/No)
Was the gym/fitness center well-equipped and operational? (Yes/No)
5. Dining Options (if applicable)
Restaurant/Bar:
Were dining facilities clean and service efficient? (Yes/No)
Was the quality of food and drink satisfactory? (Rating: 1–5)
6. Overall Staff Interaction
General Staff:
Were staff members courteous and helpful throughout the stay? (Yes/No)
Did staff provide clear answers to guest questions? (Yes/No)
7. Checkout Process
Efficiency:
Was the checkout process smooth and timely? (Yes/No)
Billing Accuracy:
Was the final bill accurate and easy to understand? (Yes/No)
8. Additional Comments or Suggestions
Rating Summary
Overall Guest Satisfaction (1–5): _____
Would Recommend to Others (Yes/No): _____
Key Strengths of Property:
Areas for Improvement:
This Resort Report provides valuable insights into the daily operations, guest experiences, and areas for improvement for resorts and hotels.
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